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SHIPPING & RETURNS

SHIPPING POLICY

Processing Time:

  • All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.​

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Delivery Delays:

  • Delivery delays can occasionally occur due to unforeseen circumstances such as natural disasters, carrier delays, or customs clearance.

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Shipment Confirmation & Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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Customs, Duties, and Taxes:

  • GaragePro is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Damages:

  • GaragePro is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

RETURN & EXCHANGE POLICY

1. Overview

At GaragePro, we strive to provide our customers with the best possible shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our returns policy below for detailed information on returns, refunds, and exchanges.

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2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Item must be unused and in the same condition that you received it.

  • Item must be in the original packaging with all tags, labels, and accessories.

  • Item must be returned within 14 days from the date of delivery.

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3. Non-Returnable Items

Certain items are non-returnable. These include:

  • Gift cards

  • Downloadable software products

  • Custom-made or personalized items

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4. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Service at info@garage-pro.co.uk to request a Return Merchandise Authorisation (RMA) number.

  2. Once your return is approved, you will receive an RMA number and return instructions.

  3. Pack the item securely in the original packaging, and include the RMA number and original receipt or proof of purchase.

  4. Ship the item to the address provided in the return instructions.

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5. Shipping Costs

  • Customers are responsible for paying the shipping costs for returning an item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

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6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

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7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our Customer Service at info@garage-pro.co.uk for assistance.

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8. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or credit card statement first. Then, contact your credit card company or bank as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@garage-pro.co.uk.

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9. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

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10. Contact Us

If you have any questions about our returns policy, please contact us at:

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